Toll authority quick to dun drivers; not so good at refunds
The North Texas Tollway Authority is quick to send drivers a bill for using toll roads in North Texas, but the agency is not so fast in tracking down customers when it owes them money. An NBC 5 investigation has discovered that money from drivers who overpay on ZipCash bills is deposited into what the NTTA calls the Overpayment Account -- not refunded or credited toward a future trip on a toll road. The NTTA has not previously made the bank account public. It contains more than $57,000 collected from ZipCash users who have overpaid. NTTA toll roads are cashless. Drivers without TollTags are billed by ZipCash, the agency's pay-by-invoice system.
Toll authority quick to dun drivers; not so good at refunds
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Organization: Texas Tollway Authority
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Company: NBC
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Region: North Texas
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The North Texas Tollway Authority is quick to send drivers a bill for using toll roads in North Texas, but the agency is not so fast in tracking down customers when it owes them money, NBCDFW.com reports.
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Toll authority quick to dun drivers; not so good at refunds
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